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Frequently Asked Questions
Product
Our products run XS-XL. General sizing suggestions are:
- XS: 0-2
- S: 2-4
- M: 4-6
- L: 6-8
- XL: 8-10
We have included model measurements on each product page to further assist in your size selection.
To keep your gear in the best condition, we recommend the following care instructions:
- To wash, we recommend using a laundry bag. Machine wash cold with like colors on delicate.
- We recommend L’avant detergent and do not use fabric softeners.
- We recommend hang drying all items.
- Do not iron or dry clean.
Orders
Standard Shipping: 3-5 business days (excluding weekends and holidays) after your order is processed. We do not offer expedited shipping at this time. Please note that processing your order may take the full 3-5 business days, depending on order volume. Once your order ships, you will receive a tracking number.
Once an order is placed, we begin processing it immediately to ensure it ships as quickly as possible. We are unable to make changes or cancel your order once it’s been placed. If you made an error in your shipping information, you can contact our customer support team as soon as possible.
Yes! Once your order ships, you will receive an email with tracking information. You can also check in the Shop App.
We accept a variety of payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- MetaPay
- Apple Pay
- Google Pay
- Shop Pay
We occasionally offer promotions and sales. To stay updated on our latest, be sure to subscribe to our newsletter and follow us on social media.
At this time, we only ship to locations within the United States.
Returns
If you’re not completely satisfied, you can return an item for store credit only within 14 days of delivery. The item(s) must be unworn, unwashed, and undamaged. All tags must still be intact. We’ll provide you with a return label, and you’ll receive store credit. For more details, visit our Returns page.
Please email customer support info@reset-athletic.com
If you received a damaged or defective item, please contact us immediately at info@reset-athletic.com. We will cover the return shipping and send you a replacement or offer a full refund, depending on your preference.
Sale and discounted items are final sale and may not be returned for store credit.